Shipping policy

Shipping Policy

Effective Date: September 2026

Thank you for shopping with Mirzelle. We are committed to delivering your orders safely, securely, and as quickly as possible.

1. Shipping Locations

We currently ship orders across India. Delivery availability may vary depending on the courier service and the delivery address.

At this time, international shipping is not available unless specifically mentioned on the product or website.

2. Order Processing Time

Orders are generally processed and dispatched within 1–3 business days after the order is successfully placed and payment is confirmed.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided during checkout.

3. Estimated Delivery Time

After dispatch, estimated delivery times are:

Metro cities: approximately 2–5 business days
Other cities and towns: approximately 3–7 business days
Remote or certain serviceable areas: approximately 5–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, festivals, strikes, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Mirzelle may offer free shipping promotions or other shipping offers. The applicable offer and conditions will be clearly mentioned on the website.

5. Order Tracking

Once your order has been dispatched, we will provide a tracking number or tracking link, where available.

You can use the tracking details to check the current status of your shipment.

If your tracking information has not been updated for a reasonable period, please contact us and we will assist you in checking the shipment status with the courier.

6. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including:

Severe weather conditions
Natural disasters
Public holidays
Festivals and peak shopping periods
Courier service disruptions
Incorrect or incomplete delivery information
Restrictions affecting particular locations

If your order is significantly delayed, please contact us so that we can help track the shipment.

7. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address, including:

Full name
House/Flat number
Building or street name
Area/locality
City
State
PIN code
Contact number

Mirzelle will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If an order is returned to us because of an incorrect address or repeated delivery failure, additional shipping charges may apply if the customer requests re-shipment.

8. Cash on Delivery (COD)

If Cash on Delivery is available for your location and order, the option will be displayed at checkout.

COD availability may depend on the delivery PIN code, order value, product category, and courier service.

For COD orders, customers are requested to keep the exact or required amount available at the time of delivery.

9. Damaged Packages

Please check the outer packaging of your order at the time of delivery.

If the package appears severely damaged, opened, tampered with, or visibly compromised, please take photographs/videos of the package before opening it and contact Mirzelle as soon as possible.

For damaged products, please refer to our Return & Refund Policy for applicable conditions and procedures.

10. Missing or Lost Shipments

If your order appears to be lost in transit or has not been delivered despite the tracking information showing an unusual status, please contact us.

We will coordinate with the courier service to investigate the shipment and determine the appropriate resolution.

11. Multiple Products in One Order

Depending on product availability, size, weight, warehouse location, or logistics requirements, items from the same order may occasionally be shipped separately.

If this happens, you may receive multiple tracking numbers and deliveries.